Return and Refund Policy
Revopoint is committed to your satisfaction, offering a 14-day return window for products in original condition to ensure you have the best experience with our 3D scanning technology. We provide comprehensive support to resolve any technical issues before initiating a formal return process.
Submit a Return Request
Contact our customer service team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the device in its original packaging including all accessories, cables, and manuals to ensure the item is not damaged during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to our designated local warehouse.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing